Return & Refund Policy
Effective Date: 07/01/2026
At Khmer Kroeung Trading Co., customer satisfaction is our priority. We take pride in providing authentic Cambodian food products and carefully inspect every order before it leaves our facility.
Because we sell food products, our return policy is designed to ensure the safety and quality of the products we provide.
Returns
For food safety reasons, we are unable to accept returns of:
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Opened food products
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Used products
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Perishable items
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Products that have been altered after delivery
If your item qualifies for a return, it must be:
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Unopened
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Unused
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In its original packaging
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Returned within 30 days of the delivery date
Return shipping costs are the responsibility of the customer unless the return is due to our error.
Damaged, Defective, or Incorrect Items
If you receive a product that is:
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Damaged during shipping
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Defective
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Incorrect
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Missing from your order
please contact us within 7 days of receiving your order.
To help us resolve your claim quickly, please include:
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Your order number
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A brief description of the issue
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Clear photos of the product
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Photos of the shipping box and packaging (if damaged)
Once your claim has been reviewed and approved, we will, at our discretion:
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Replace the item at no additional cost,
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Issue a full or partial refund, or
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Provide store credit.
Non-Returnable Items
The following items cannot be returned:
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Opened food products
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Perishable products
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Clearance or final sale items
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Gift cards
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Products damaged due to misuse, improper storage, or customer handling
Refunds
If your refund is approved, it will be issued to the original payment method used for the purchase.
Please allow 5–10 business days after the refund is processed for the funds to appear on your account, depending on your financial institution.
Original shipping charges are non-refundable unless the return is due to our mistake or a shipping carrier error.
Order Cancellations
If you need to cancel or change your order, please contact us as soon as possible.
Orders that have already been processed, packed, or shipped cannot be canceled.
Return Shipping
If a return is authorized, we will provide instructions on how and where to send your item.
Please do not return products without first contacting us, as unauthorized returns may not be accepted.
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with an order, we're here to help.
Khmer Kroeung Trading Co.
Email: khmerkroeung@gmail.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastner Time)